Terms & Conditions

It is important that you read and understand these Terms and Conditions prior to booking. The following Terms and Conditions will apply to your stay at any property managed by Gold Coast Holiday Rentals (GCHR). We only accept bookings on the Terms and Conditions outlined in this document.

By making a booking and paying a deposit, you agree to abide by and comply with these Terms and Conditions as they stand now and as they may be changed from time to time on our Website at gchr.com.au.

In case of any variation of booking conditions between us and an independent third party booking provider or wholesaler, the terms posted on the Website at gchr.com.au will apply.

These Terms and Conditions were last updated on 22nd January 2012.

1. GENERAL RULES

1.1 Guest Responsibility

1.1.1 It is your responsibility to have read and understood these Terms and Conditions before making a booking and paying a deposit.
1.1.2 We reserve the right to change all or part of these Terms and Conditions at any time. It is your responsibility to keep yourself updated on any changes to these Terms and Conditions. If you object to a change of the Terms and Conditions after paying your deposit, it is your responsibility to immediately advise us at the contact details provided on the Website, and we both agree to negotiate reasonably to produce an outcome acceptable to both parties.
1.1.3 You must monitor the observance of the Terms and Conditions by your guests and invitees. A breach of these Terms and Conditions by your invitees or guests will be considered a breach by you.
1.1.4 A breach of these Terms and Conditions may result in, but is not limited to, you being evicted from the Premises, losing your Bond (if any) and/ or other monies paid (or owed) by you.
1.1.5 Your credit card details will only be used to pay for amounts relating to your booking where directed by you. This information will never be supplied to a third party by us and will not be used for any other purpose.
1.1.6 By paying the deposit you agree to enter into an agreement to rent the Premises from us in accordance with these Terms and Conditions.
1.1.7 If the Premises are damaged due to accidental, negligence or willful act of the guest or the guests invitees the Premises will be repaired by us at the cost of the guest. Any damage over the amount of $500 may result in a report lodged with the Police as malicious damage.
1.1.8 Use of the Premises for any event or use other than as residential holiday accommodation will result in the immediate termination of the booking for the Premises, removal of the guest(s) and other occupants from the Premises and other costs or expenses (including a function/extra cleaning fee of $2,000) being charged to the guests credit card. If insufficient funds are available; the debt will be passed onto a debt collecting company or the courts for the debt plus recovery costs.

1.2 Guests must:-

1.2.1 maintain noise at a reasonable level and, in particular, between 10pm and 8am.
1.2.2 comply with parking regulations and show consideration to neighbours and other vehicles.
1.2.3 dispose of garbage and recycling in accordance with the usual practice at the property and in the allocated bins. Guests must not leave excess rubbish in common or public areas.
1.2.4 notify the Agent of any complaints as soon as is practicable.
1.2.5 minimise their impact upon the residential amenity of the neighbours and local community.
1.2.6 be responsible for their visitors.
1.2.7 observe and abide by any Body Corporate Rules/ property house rules and respect the residential amenities of the property and neighbours.
1.2.8 maintain the security of the Premises.
1.2.9 abide by any noise abatement order issued by police or any regulatory authority.
1.2.10 refrain from engaging in any drunken, obscene or antisocial behaviour.

1.3 Information about Premises

1.3.1 While GCHR makes every effort to ensure that this information is current and kept up to date, this information may change without notice. The description of the Premises is made in good faith and we will accept no responsibility for misdescription. All photos on this Website were taken on site and are provided as a guide only.
1.3.2 Photographs on the Website are an accurate representation of the described property at the time the photograph was taken and are subject to change and fair wear and tear. Neither GCHR nor the owner of the Premises accept responsibility for personal perceptions. Nor do we take any responsibility for any errors or omissions contained on the Website. If any feature/facility is essential for the guest in choosing a particular property, it is advisable that the guest checks this with the reservation staff at time of booking. GCHR cannot be held liable for omissions or errors, whether temporary or permanent, in regards a property’s facilities and services.
1.3.3 All properties under management are privately owned and are rented on a fully self-contained basis. In the event of faults and/or malfunctions of appliances or inclusions, there is no obligation from the owner or Agent to compensate or discount. We will accept no responsibility for any inconvenience with machinery breakdown. In such circumstances, the Agent will undertake best endeavours to repair, replace or hire an alternative.

2. BOOKING CONDITIONS

2.1 Tariffs and Fees

2.1.1 Tariffs/ Prices listed on our Website are a nightly rate based upon a minimum stay of three (3) nights or five (5) nights from Christmas eve until early January and are guide only. Tariffs, Prices/ quotations are subject to change without notice and will not be guaranteed until deposit has been successfully processed by us and you have received formal confirmation of your booking from us via email and or SMS. A dynamic pricing structure is in operation, tariffs change regularly. If a lower tariff is listed for a comparable property than previously booked we unfortunately cannot amend the tariffs charged after a booking confirmation has been issued.
2.1.2 Between Christmas eve until early January a min five (5) night stay is applicable. Applicable to Magic Mountain Apartment C5: * During School Holiday period there is a min 5 night stay policy for this property
2.1.3 The number of persons included in the quoted tariffs is outlined on each respective property listing. Where the booking is for more than the number of people listed, extra beds will be provided at an additional fee of $55 per person per booking. For example if the tariffs for a particular property are for up to 6 persons and the booking is for 10 people, 4 extra beds will be supplied at an additional cost of $220 for the stay. Applicable to Magic Mountain Apartment C5: Tariff is for 6 guests. 7-8 guests are charged a one-off fee of $55 including linen and towels. Guests 9 and 10 are charged $55 one-off plus a further $50 excess payment (combined for guests 9 and 10).
2.1.4 There is no additional charge for an infant under two years of age. For infants below the age of two-years, cots are available for a charge of $55 per booking and high chairs are available at a cost of $33 per booking. In such circumstances, and where additional foldaway beds are an option, these may be provided in addition to a cot.
2.1.5 An additional non-refundable fee of $16.50 will apply to the processing of all bookings.
2.1.6 Where a barbeque (BBQ) is provided at the Premises an additional hiring fee of $55.00 will apply.
2.1.7 If a credit card transaction is declined for any reason, a $22 reprocessing fee will be imposed.
2.1.8 If we are required to meet you at the property after 8.00pm a $55 surcharge applies.

2.2 Payment and Deposits(s)

2.2.1 We accept payment either by credit card (Visa or MasterCard only – no debit cards) or Electronic Funds Transfer. Please contact us if you would like to pay by Electronic Funds Transfer.
2.2.2 A 25% deposit of the total booking fee is required to secure your booking and must be paid at the time of making your booking.
2.2.3 The balance of the Total Booking Fee must be paid at least one (1) month before your arrival date. We will endeavour to send you a courtesy reminder five (5) weeks before your arrival date, but the responsibility to make the payment rests with you.
2.2.4 For bookings made within one (1) month before your arrival date, full payment is required at the time of booking.
2.2.5 No matter what the circumstances, the Total Booking Fee must be paid by you no later than four (4) weeks before your arrival date.

2.3 Booking Process

2.3.1 The Guest enters all the required details via the online booking form and then submits the booking request.
2.3.2 A computer generated email is automatically sent to the Guest advising that an on line request has been received and is awaiting processing.
2.3.3 The booking staff will check the booking request for completeness and accuracy, make the required changes (if any) and send a notification from the reservation software system by email and SMS that all is in order with the booking and provide a dissection of the Total Booking Fee and advise that the deposit payment will be processed within twenty four (24) hours.
2.3.4 Upon successful processing of the deposit payment an email confirmation will be sent to the Guest confirming the booking. Only at this point does a contract exist between the property owner as the accommodation provider and the Guest.

3. REFUNDS AND TERMINATING YOUR BOOKING

3.1 Termination by guest

3.1.1 If you cancel your booking for any reason, you must notify us in writing, and the following cancellation fees apply.
3.1.2 If cancelled 1 month or less before arrival, 100% of the total booking fee will be forfeited.
3.1.3 If cancelled within 2-3 months before arrival, 25% of the total booking fee will be forfeited.
3.1.4 If cancelled more than 3 months before arrival, $220 will be forfeited.
3.1.5 If the Total Booking Fee has not been paid one month before your arrival date we may terminate the booking without notice to you and seek to re-let the Premises. If your booking is terminated under this clause, you will be automatically forfeit all monies paid by you.
3.1.6 No refund will be given for early departure.
3.1.7 Refunds cannot be made for bookings cancelled due to inclement weather or illness. We recommend that you take out comprehensive travel insurance to protect you in this regard
3.1.8 Bookings may be transferred to a future date, at a cost of $220, provided that the request to transfer by the guest: Is made at least 1 month before arrival, and Is for the same property, and Is for a duration of at least 5 nights, and Is for a period not later than four (4) months after the original arrival date, and the applicable tariff for that season is correctly applied.

3.2 Termination by Agent

3.2.1 If the Premises becomes unavailable for occupancy before or during your stay for any reason (i.e. damage to the Premises, carrying out emergency repairs, sale of the Premises by the owner, the termination of our appointment to act as Agent for the Premises or any other eventually), we will endeavour to find suitable alternative arrangements for your stay. If satisfactory alternative arrangements cannot be made, we will refund monies paid for the whole or part of the booking not fulfilled.
3.2.2 We cannot be held responsible should a property be listed for sale, sold or the Agent’s appointment to act is terminated and your booking is cancelled.

4. CONDITIONS OF OCCUPANCY

4.1 Check-in and Check-Out
- 4.1.1 Check in time is from 2.00pm onwards. We do not maintain an office at the property. We will be in contact with you to advise check in arrangements approx. 4-6 days before your arrival. All queries in regards to check in arrangements should be directed to Andrew Henderson at ahenderson@gchr.com.au or 0409 446 614
- 4.1.2 You must check out before 10.00am on your check out day. Extra charges will apply if you are late in checking out.
4.2 Use of Premises
- 4.2.1To maintain a good standard for guests, certain conditions need to be complied with when staying at the Premises. We appreciate that most guests will respect the relevant property, but because of the occasional case of abuse there is a need to draw your attention to the following conditions:
  - On departure, the Premises must be left in a similar state to the condition on arrival. Failure to leave the Premises in a satisfactory manner will result in you incurring extra charges. You authorise us to charge you for the additional costs we incur to clean the Premises on your departure if this condition is not observed.
  - Only the number of people shown on the confirmation email may stay at the Premises overnight. The number of your guests at any time should not exceed the number stated on the confirmation email notice unless subsequently agreed in writing or email by us.
  - You must not use the Premises for any unlawful purpose.
  - You must not smoke on the Premises.
  - Animals or pets are strictly prohibited on the Premises unless prior arrangements are confirmed in writing by us.
  - Parties and other functions are strictly prohibited on the Premises. The Total Booking Fee charged is for private domestic holiday use only. Accordingly this rate does not allow for the extra costs associated with functions in terms of cleaning, garbage removal, wear and tear, repairs etc. Failure to comply with this condition may be considered a serious breach of this agreement resulting in your eviction, the loss of your bond and/or other monies paid by you.
  - Disturbance to neighbours, including excessive noise, is strictly prohibited. Please note you are in a residential area and regard must be paid to the quiet enjoyment of neighbouring properties.
  - You must comply with all reasonable directions provided by us.
  - If during your occupancy as an in-house guest you notify and or request (by telephone, email or SMS) maintenance to fix/ rectify a particular matter the Guest authorises us to enter the Premises to assess what is required and to carry out the required works. We undertake to always announce ourselves on arrival and will only enter the Premises if allowed by the Guest if in residence or if no persons are within the Premises we shall enter
4.2.2 We reserve the right to enter the Premises at any time for any reason to ensure the compliance with these Terms and Conditions.
4.3 Breach of Conditions of Occupancy
- 4.3.1 A failure to comply with any of the above conditions may be considered a serious breach of this agreement resulting in your eviction, the loss of your bond (if any) and/ or monies paid (or owed) by you.
4.4 Balconies
- 4.4.1 For your safety, if there is one or more balconies on the Premises please ensure that you, your guests and your invitees observe the following rules:
  - A maximum of six (6) people are allowed on a balcony at any one time;
  - Do not climb, sit on, push or use strong force against the railings;
  - Avoid any behaviour which may cause damage to the Premises, the balcony or its safety features;
  - Avoid any behaviour that may cause a person to injure another person, themselves or cause someone or something to fall from the balcony;
  - Do not go out on the balcony if you are under the influence of alcohol or drugs;
  - Ensure that all windows and balcony doors are locked before you leave the Premises.
- 4.4.2 If children or persons of concern will be visiting or staying at the Premises, ensure that they are supervised at all times when using the balcony.
- 4.4.3 At all other times, we highly recommend that you lock the door/s providing access to the balcony.
4.5 Pool Area
- 4.5.1 Glass or glass products are not permitted in the pool area. This condition is strictly observed.
- 4.5.2 Please ensure that children and persons of concern are supervised in the pool area and when using the pool.
4.6 Parking
- 4.6.1 Guests must park their cars only in the designated areas and clear of driveways.
- 4.6.2 You will be informed of the designated areas upon your request by us or at the time of check in and is subject to change. Do not park on grass areas. We cannot be held responsible for any fines imposed for non-observance of these rules.
- 4.6.3 Palm Springs Residences: The Palm Springs by-laws do not permit any boat, trailer, caravan, campervan or mobile home anywhere on the common property. Owners or occupiers of apartments must not park any vehicle in areas set aside for visitor parking and visitors may park only in areas set aside for visitor parking
4.7 Loss, damage or injury

4.7.1 If on arrival you notice any existing damage or breakages within the Premises you must report your concerns to our office by close of business on the day of arrival. Otherwise it is agreed that all is in order with the premises.
4.7.2 You will be held responsible for any damage, breakages, theft or loss of any property on or in the Premises during your stay (including keys). If any property is affected in this manner, you will be responsible for all related costs for the repair or replacement of the affected property. You authorise us to deduct these costs from your bond (if any), monies paid (or owed) by you and if further required, charge your credit card accordingly.
4.7.3 Neither GCHR nor the owner of the Premises takes any responsibility for the loss or theft of your personal property or for any bodily injury that occurs on or at the Premises.

4.8 Parties and other entertaining
- 4.8.1 We have a zero policy on parties being held in the Premises. A party being defined as:
  - Any situation where the maximum number of guests allowed per Premises is exceeded;
  - Any situation where the noise level from the Premises is deemed too high thereby disturbing other guests and/or residents;
  - Any situation whereby excessive traffic to and from the Premises is identified;
  - Any situation where it is deemed that intoxication is occurring;
  - Any situation where it is identified that excessive alcohol is present.
- 4.8.2 If any Premises is identified as having a party, we reserve the right to immediately request all occupants of the Premises to vacate the Premises and terminate the stay. In such a situation, the Total Booking Fee will be forfeited. In addition any expense resulting from additional cleaning, replacement of any furniture/fixture/breakage, including lost keys as well as any repairs will be deducted from the bond or charged to your credit card.
4.9 Alcohol
- 4.9.1 We do not allow excessive levels of alcohol to be brought in to the Premises. Excessive
  amounts of alcohol being defined as:
  - Cases/slabs/cartons of beer, pre mixed drinks etc.;
  - Multiple bottles/cases of spirits/wine.
- 4.9.2 If a registered guest or any persons associated with that guest, is identified as bringing excessive amounts of alcohol to the Premises that person will be requested to either relinquish the alcohol to us (or our appointed security provider) and which will be stored in safekeeping for their retrieval on departure, or alternatively for the alcohol to be permanently removed from the Premises. If at any stage, should a person be deemed in breach of this policy and refuse to abide by the requests, then that person will be requested to leave the Premises.
4.10 Additional actions that may result in eviction
- 4.10.1 We, or our appointed security provider reserve the right to immediately evict any guest, visitor or member of the public for the following (but not limited to) reasons:-
  - Intoxication and/or unsavoury/lewd behaviour;
  - Throwing objects off any balcony or Premises;
  - Spitting or vomiting over the balconies;
  - Wilful damage to the Premises or to surrounding property;
  - Physical or verbal abuse/assault of our staff, other guests, residents, members of the public on or around the Premises;
  - Any behaviour deemed as a potential safety threat to others;
  - Any breach of these Terms and Conditions including alcohol or party policy;
  - Any incident for which the police are required to attend.
4.11 Smoke Alarms
- 4.11.1 Apartment accommodation is equipped with back to base smoke alarms, accidental setting off of these smoke alarms may result in the fire brigade attending, if the fire brigade attends a false alarm this will result in a fine from the fire department, these fines are expensive and are passed onto the guest.

5. SPECIFIC RULES RELATING TO YOUR STAY AT AN APARTMENT

5.1 If you are staying in an Apartment, you, your guests and your invitees must comply with the by-laws, house rules and any reasonable directions provided by members of the body corporate’s committee or building manager for the scheme.
5.2 The rules provided above under the heading of ‘Conditions of Occupancy’ and the definition of the ‘Premises’ extend to the common property of the scheme.
5.3 The properties listed on the Website are independently operated and managed. They are neither managed by, nor associated with, the resident building (on-site resort) manager (‘Building Manager’). The Building Manager has no responsibility for the Premises, and is not responsible for your booking or stay. This includes issues relating to check-in, check-out, cleaning, maintenance and parking. For any such issues, please contact us at 0418 658 694 or 0409 446 614.

6. EXTRA FEES AND CHARGES WHICH MAY APPLY TO YOU AS A RESULT OF YOUR OCCUPANCY.

6.1 In addition to the tariffs and fees listed above and paid in full before you enter the Premises, additional fees and charges may be levied as outlined below.
6.1.1 A bond may be charged to your credit card before you arrive to take up occupancy. The amount of the bond varies with the premises and will be advised to you at the time of booking. This bond is charged to your credit card and, provided no additional charges have been incurred, is refunded within two (2) business days following your stay.

If you provide us with your credit card details, you provide your consent for us to deduct from your credit card, the bond value and any additional fees or charges stipulated in this agreement;
Where credit card details are not provided a cash deposit equal to the tariff for one (1) nights’ accommodation may be required;
For all bookings of Apartments during the period 19th November 2011 to 3rd December 2011 a $200 per head bond will apply
For all bookings of Apartments during the period 20th November 2012 to 4th December 2012 a $200 per head bond will apply;

6.1.2 If a security guard is called out by any person following a noise complaint during your stay at the Premises a $165 call out fee will be payable by you. A second complaint will cause eviction with no refund of monies paid by you;
6.1.3 Additional fees will apply if more guests then the number stipulated on the confirmation email of your booking stay at the Premises without our prior written consent;
6.1.4 You must pay all associated costs for the repair or replacement of damaged, lost or stolen property on or at the Premises;
6.1.5 If you are occupying a holiday house and are residing at the premises on the day before rubbish collection, you must put out the rubbish bin for collection on the following morning. Failure to observe this requirement may result in a fee being charged for clearing the garbage;
6.1.6 Should a guest request any lost property to be posted to you after your departure this will be sent receiver to pay and a $33 admin fee will apply for our Agents time in arranging, collecting and posting the item back to you.
6.1.7 We reserve the right to charge you a special cleaning fee to cover the reasonable cost of additional cleaning of the Premises that is required as a result of your occupancy.
6.1.8 Should a guest not leave the keys inside the premises upon departure a $55 admin fee will be charged plus replacement costs if new keys/fobs are required.
6.1.9 If a meet and greet is required after 8pm $55 surcharge applies to enable us to meet and greet you after normal office hours. If a meet and greet is required after 12 midnight $110 surcharge applies to enable us to meet and greet you after normal office hours.
6.1.10 If a meet and greet is required because the guest left a set of property keys at home a $55 surcharge applies to enable us to meet and greet you after normal office hours.
6.1.11 If a guest locks themselves out of the property and we are required to attend the premises to open the property a $55 surcharge call out fee applies.

7. COMPLIANCE

7.1 The Owner of each of the properties listed on the Website has appointed the Agent, (trading as GCHR.com.au BN 21271562) ABN 22 618 705 680], to manage the property on their behalf and receive the rental money into a statutory trust bank account. The law in Queensland requires real estate agents to bank monies received from all real estate transactions into a trust account that is subject to regular audits. This ensures that your deposit and rental money is protected.
7.2 This is done independently from booking providers/ wholesalers, who provide marketing and promotional services on other websites in respect of these properties.
7.3 The GCHR Website (excluding any linked third party sites) is controlled by the Agent in Queensland, Australia. By accessing this site, you accept that any disputes about this website or its contents are to be determined by the Courts having jurisdiction in Queensland in accordance with the laws of Queensland. This website may be accessed throughout Australia and overseas. The Agent and/or associated entities make no representation that the content of this website complies with the laws (including intellectual property laws) of any country outside Australia. If you access this site from outside Australia, you do so at your own risk and you are responsible for ensuring compliance with all laws in the place where you are located.

8. INTERPRETATION

8.1 ‘Website’ means the information portal at gchr.com.au.
8.2 ‘Apartment’ means any lot in a community titles scheme for the purposes of the Body Corporate and Community Management Act 1997 in which you have agreed to stay through this Website.
8.3 ‘House’ means any dwelling that is not an Apartment that you have agreed to stay at through this Website.
8.4 ‘Premises’ means the property listed on the Website where you have agreed to stay and includes a house or apartment.
8.5 ‘Total Booking Fee’ means the total rate or amount payable for the full period of your stay including the basic tariff plus (if levied) bond; fees for the supply of rollaway beds, cots and high chairs; BBQ hire; and administration (Credit Card reprocessing fees) and any other fees as outlined in these Terms and Conditions.
8.6 ‘Agent’ means Tony Boulden a fully licensed real estate agent in Queensland (LN 321 9610) and New South Wales who is accredited by the REIQ (Real Estate Institute of Queensland #61257)
8.7 All dollar amounts on the Website are expressed in Australian dollars (AUD$) only. Overseas guests need to consider changes in exchange rates and any impact that may arise as a conseqeunce of making the booking.

Terms & Conditions

1. GENERAL RULES

Apartment Accommodation

Holiday House Accommodation

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