TERMS AND CONDITIONS

(Holiday rentals under six weeks)

The following Terms and Conditions will apply to your stay at any property listed on this website. By making a booking and paying a deposit, you agree to abide by and comply with these Terms and Conditions as they stand now and as they may be changed from time to time on our website www.gchr.com.au.

1.      GENERAL RULES

1. We reserve the right to change all or part of the Terms and Conditions at any time. It is your responsibility to keep yourself updated on any changes to these Terms and Conditions. If you object to a change of the Terms and Conditions after paying your deposit, it is your responsibility to immediately advise us at the contact details provided on this website.
2. You must monitor the observance of the Terms and Conditions by your guests and invitees. A breach of these Terms and Conditions by your invitees or guests will be considered a breach by you.
3. A breach of these Terms and Conditions may result in, but is not limited to, you being evicted from the premises, losing your Bond and/ or other monies paid by you.
4. Your credit card details will only be used to pay for amounts relating to your booking where directed by you. This information will never be supplied to a third party by us and will not be used for any other purpose.
5. While we make every effort to ensure that this information is current and kept up to date, this information may change without notice ee take no responsibility for any errors or omissions contained on this website.
6. The Terms and Conditions were last updated on 21^st June 2010.

2.      BOOKING CONDITIONS

1. Prices listed on our website are a nightly rate based upon a minimum stay of three (3) nights and are a guide only. Prices/ quotations are subject to change without notice and will not be guaranteed until a deposit has been processed and you have received formal confirmation of your booking from us. Surcharges will apply to one and two night stays.
2. The description of the Premises is made in good faith and no responsibility for misdescription will be accepted by us. All photos on this website were taken on site and are provided as a guide only. Photographs on this website are an accurate representation of the described property at the time the photograph was taken and are subject to change and fair wear and tear. We and the owner of the Premises are not responsible for personal perceptions.
3. A 25% deposit of the Total Booking Fee is required to secure your booking and must be paid at the time of making your booking. By paying the deposit you agree to enter into an agreement to rent the premises from us in accordance with these Terms and Conditions. 
4. The balance of the Total Booking Fee should be paid at least 30 days prior to your arrival date. We will endeavour to send you a courtesy reminder 5-6 weeks before your arrival date.
5. For bookings made within 30 days of your arrival date, full payment is required at the time of booking.
6. No matter what the circumstances, the Total Booking Fee must be paid by you no later than three (3) weeks before your arrival date.
7. Where the booking is for more than 4 persons in a 2 bedroom property, 6 persons in a 3 bedroom property and 8 persons in a 4 bedroom property, rollaway beds will be provided at an additional fee of $55 per person per booking. A non refundable fee of $16.50 may apply when the payment of the deposit is processed for bookings of less than 7 days duration.
8. An approved way of payment is by Visa, Mastercard or Electronic Funds Transfer. Please contact us if you would like to pay by Electronic Funds Transfer.
9. Check in time is from 2.00pm onwards.
10. You must check out before 10.00am on your check out day. Extra charges will apply if you are late in departing without exception.
11. We cannot be held responsible should a property be listed for sale, sold or the Agent’s appointment to act is terminated and your booking is cancelled.

 3.      REFUNDS AND TERMINATING YOUR BOOKING

1. If you terminate your booking within 30 days of your booking date and at least 30 days prior to your arrival date, we will refund your full deposit and other monies paid by you, less a fee.
2. If you terminate your booking for any reason within 30 days prior to your arrival date, a refund of the Total Booking Fee may be given if we can re let the Premises. If the Premises is re let, at our sole discretion, the Total Booking Fee less a  fee of no more than 12% of one week’s rent for the Premises may be refunded to you.
3. If the Total Booking Fee has not been paid three (3) weeks before your arrival date we may, after giving you two (2) days notice, terminate the booking and seek to relet the Premises. If your booking is terminated under this clause, you will be automatically charged a service fee equivalent to 12% of one week’s rent for the Premises and the remainder of your payments to date will be refunded to you.
4. No refund will be given for early departure.
5. Refunds cannot be made for bookings cancelled due to inclement weather or illness. We recommend that you take out comprehensive travel insurance to protect you in this regard.
6. If the Premises becomes unavailable for occupancy for any reason (ie. damage to the Premises, carrying out emergency repairs, sale of the Premises, the termination of our appointment to act as Agent for the Premises), we will endeavour to find suitable alternative arrangements for your stay. If satisfactory alternative arrangements cannot be made, we will refund monies paid for the whole or part of the booking not fulfilled.

4.      CONDITIONS OF OCCUPANCY

To maintain a good standard for guests, certain conditions need to be complied with when staying at the Premises. We appreciate that most guests will respect the respective property, but the occasional abuse and the need to draw your attention to safety requirements requires the following conditions to be stated clearly:

1. You must not use the Premises for any unlawful purpose.
2. You must not smoke on the Premises.
3. For your safety, if there is one or more balcony on the Premises please ensure that you, your guests and your invitees observe the following rules:
   1. A maximum of 6 people are allowed on a balcony at any one time;
   2. Do not climb, sit on, push or use strong force against the railings;
   3. Avoid any behaviour which may cause damage to the Premises, the balcony or its safety features;
   4. Avoid any behaviour that may cause a person to injure themselves or fall from the balcony;
   5. Do not go out on the balcony if you are under the influence of alcohol or drugs;
   6. Ensure that all windows and balcony doors are locked before you leave the Premises;
   7. If children or persons of concern will be visiting or staying at the Premises, ensure that they are supervised at all times when using the balcony. At all other times, we highly recommend that you lock the door/s providing access to the balcony using the security lock which has been installed at a height of at least 1500mm.
4. Parties and functions are strictly prohibited on the Premises. The Total Booking Fee charged is for private domestic holiday use only. Accordingly this rate does not allow for the extra costs associated with functions in terms of cleaning, garbage removal, wear and tear, repairs etc. Failure to comply with this condition may be considered a serious breach of this agreement resulting in your eviction, the loss of your Bond and/or other monies paid by you.
5. No glasses or glass products are allowed in the pool area.
6. Please ensure that children and persons of concern are supervised in the pool area and when using the pool.
7. Disturbance to neighbours, including excessive noise, is strictly prohibited. Please note you are in a residential area and regard must be paid to the quiet enjoyment of neighbouring properties.
8. Guests must only park their cars in the designated areas. This information will be provided to you upon your request by us or at the time of check in and is subject to change.
9. Only the number of people shown on the receipt/ confirmation email may stay at the Premises overnight. The number of your guests should not exceed the number stated on the confirmation email notice unless subsequently agreed in writing or email by us.
10. Animals or pets are strictly prohibited on the premises.
11. The owner of the Premises and us take no responsibility for the loss or theft of your personal property or any bodily injury on or at the Premises.
12. You will be held responsible for any damage, breakages, theft or loss of any property on or in the Premises during your stay (including keys). If any property is affected in this manner, you will be responsible for all related costs for the repair or replacement of the affected property. You authorise us to deduct these costs from your Bond and if further required, charge your credit card accordingly.
13. We reserve the right to enter the Premises at any time for any reason.
14. You must comply with all reasonable directions provided by us.

5.      SPECIFIC RULES RELATING TO YOUR STAY AT AN APARTMENT

1. If you are staying in an Apartment, you, your guests and your invitees must comply with the by-laws, house rules and any reasonable directions provided by members of the body corporate’s committee or building manager for the scheme.
2. The rules provided above under the heading of ‘Conditions of Occupancy’ and the definition of the ‘Premises’ extend to the common property of the scheme.
3. The properties listed on this web site are independently operated and managed. They are not managed by or associated with the resident building (on-site resort) manager (‘Building Manager’). The Building Manager has no responsibility for the Premises, and is not responsible for your booking or stay, including issues relating to check-in, check-out, cleaning, maintenance and parking. For any such issues, please contact us at 0418 658 694 or 0409 446 614.

6.      EXTRA FEES AND CHARGES WHICH MAY APPLY TO YOU

1. We reserve the right to charge you a Bond at the time of making your booking or take a copy of your valid credit card details. You will be notified if this is required. The Bond will be refunded to you once an inspection of the Premises is carried out after you check out, less the cost of any fees and charges.
2. If you provided us with your credit card details, you provide your consent for us to deduct your credit card of any fees or charges stipulated in this agreement.
3. If a security guard is called out by any person following a noise complaint during your stay at the Premises a $150 call out fee will be payable by you. A second complaint will cause eviction with no refund of monies paid by you.
4. Fees will apply if more guests then the amount stipulated on the confirmation email of your booking stay at the premises without our prior written consent.
5. You must pay all associated costs for the repair or replacement of damaged, lost or stolen property on or at the Premises.
6. We reserve the right to charge you a special cleaning fee to cover the reasonable cost of additional cleaning of the Premises that is required as a result of your occupancy.
7. The Premises must be left in a similar state to its condition on arrival. Failure to leave the Premises in a satisfactory manner may result in you incurring extra charges.

7.      COMPLIANCE

1. The Owner of each of the properties listed on this website has appointed the Agent, [(Trading as GCHR.com.au BN 21271562) ABN 22 618 705 680], to manage the property on their behalf and receive the rental money into a statutory trust bank account. The law in Queensland requires real estate agents to bank monies received from all real estate transactions into a trust account that is subject to regular audits. This ensures that your deposit and rental money is protected.
2. This is done independently from booking providers/ wholesalers, who provide marketing and promotional services on other websites in respect of these properties.

8.      INTERPRETATION

1. ‘Apartment’ means any lot in a community titles scheme for the purposes of the Body Corporate and Community Management Act 1997 in which you have agreed to stay through this website.
2. ‘House’ means any dwelling that is not an Apartment that you have agreed to stay at through this website.
3. ‘Premises’ means the property listed on this website where you have agreed to stay and includes a House or Apartment.
4. ‘Total Booking Fee’ means the total rate or amount payable for the full period of your stay including the basic tariff plus if levied fees for the supply of rollaway beds and administration.
5. ‘Agent’ means Tony Boulden a fully licensed real estate agent in Queensland (LN 321 9610) and New South Wales who is accredited by the REIQ (Real Estate Institute of Queensland #61257)
6. All dollar amounts on this website are expressed in Australian dollars (AUD$) only.